Shipping & Returns
Non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact the carrier who delivered your package within 7 days to file a claim.
Costs vary based on the shipping location and the weight of your order. To work out your shipping cost online simply add the items you wish to order to your cart, fill out your shipping address, then see your total and delivery cost at checkout.
CUSTOMS, DUTIES & TAXES.
All applicable customs and import duties, fees, taxes are the responsibility of the customer. We ship your package DDU (duties and taxes unpaid), and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
All orders are final. No returns are accepted.
Orders can take 3-5 business days to process and pack. This time is separate from the actual shipping time. To ensure delivery of your order please input your information and address in English. National (Canadian) locations can enjoy free shipping on orders over $150.